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SHIPPING
Free express shipping on Australian orders over AU$100
Want it now? Same day delivery available within Sydney Metro Area
Shipping world map
When will my order arrive?

SHIPPING STATUS

We try our best to send out your packages on time every day! That means all Australian orders received before 4pm local Sydney time on a business day will be shipped out from our Sydney warehouse that same day (orders for destinations outside of Australia must be received before 2pm for same day dispatch)!

DELIVERY TIME

Once a package has left our warehouse we have very little control over it. Please note that delivery times listed above are only estimations. Hello Molly is not responsible for any delays caused by the carrier, especially during high-volume periods. Hello Molly can never guarantee a delivery date.

If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a calling card will be left in your letter box detailing the steps for arranging re-delivery or picking up your delivery at the local post office.

If you have not received your package within 7 business days (Australia or USA) or 30 business days (all other countries) of placing the order, email info@hellomolly.com with your Full Name and Order Number and we'll look into the matter immediately!

SHIPPING COSTS BY TOTAL ORDER VALUE (AUD)

DESTINATION$0-50$50-100$100+
AUSTRALIA*$10$5FREE
WANT IT NOW? SAME DAY DELIVERY AVAILABLE WITHIN SYDNEY METRO AREA
UNITED STATES$0-70$70-100$100+
Standard
est. delivery 4-9 business days
$30$30$30
Express
est. delivery 2-4 business days
$50$50$50
NEW ZEALAND$0-70$70-100$100-150$150+
Standard
est. delivery 4-9 business days
$20$20$20$10
Express
est. delivery 2-4 business days
$30$30$30$20

SHIPPING TO THE REST OF THE WORLD

DESTINATION$0-70$70-100$100-150$150+
Canada$20$15$15$10
UK$30$25$10$20
Asia Pacific$25$20$20$15
Europe*$30$25$10$20
Other$40$40$40$40

*Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland

TAXES & DUTIES

Please note taxes and duties may be charged for non-AU orders.

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.

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