Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements it may be sent back at additional cost to the customer.
Please download and print the return form.
Complete the form and send it to us with your return.
If you do not have access to a printer, you may simply include a handwritten note with the details of your order. We need some way to identify the return as yours otherwise there can be major delays with processing your return. If using the original Hello Molly packaging to return your item, please ensure the original post label is removed or fully covered to avoid delays in delivering your parcel back to our warehouse.
Hello Molly does not offer free returns at this time.
We suggest you use your country's national postal service as it will usually offer the most cost-effective option for returning your products. For example, using Royal Mail if you are based in the United Kingdom. If you need more advice on how best to ship your return from your country, please contact returns@hellomolly.com.
ADDRESSHELLO MOLLY RETURNS
8 Hiles Street, Alexandria NSW 2015, Australia
Hello Molly is not responsible for the cost of return shipping.
Hello Molly offers several easy return options within the United States!*
Hello Molly does not offer free returns at this time.
*Please note labels are not currently available for Alaska and Hawaii. We are sorry for any inconvenience. Please register your return and you will be given further details on how to complete the return.
Once you submit your payment, if using Happy Returns you will receive a QR Code and further instructions.
For Standard Post, you will receive a postage label.
Once you submit your payment, if using Happy Returns you will receive a QR Code and further instructions.
For Standard Post, you will receive a postage label.