RETURNS
Hello Molly is here to spoil you. We hope you love your order, but if you are not completely satisfied with your purchase we accept returns for store credit only. We do not accept exchanges.
If you would like to order a different size, return your merchandise as soon as possible and we will issue you store credit if the items are deemed eligible according to the return requirements laid out below. Store credit can be used to order a different size or any of our other products.

RETURN REQUIREMENTS

  • Merchandise must be returned within 30 days of the order delivery date.
  • Merchandise must be unworn, unwashed, unstained and unperfumed.
  • Merchandise must have all tags, including any Hello Molly hangtags, attached.
  • Any products marked 'FINAL SALE' cannot be returned.
  • All footwear returns must include the original shoebox in its original condition, without postal labels.
  • Handbags sold with a dust bag or other packaging must be returned with the original dust bag and packaging.
  • Due to hygiene concerns the following cannot be returned: intimates, stockings, hair accessories, hats, earrings, personal massagers, cosmetic/beauty products including self-tanners, Undercover Style Helpers.

Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements it may be sent back at additional cost to the customer.

AFTERPAY RETURNS
If you wish to return something you purchased using AfterPay, the process is the same. Unless the item is faulty, you will be issued store credit for the full amount of the unwanted item. You will continue to be charged by AfterPay until you have paid all your instalments.
PROCESSING RETURNS
We aim to process returns within 7 business days of receiving them in our Sydney warehouse, but high volume periods, especially around the holidays, could cause delays. We apologise for any inconvenience. If you're concerned that your return has been delivered but not processed in a timely fashion, please contact returns@hellomolly.com.
STORE CREDIT
  • Store credit can only be used at Hello Molly's website
  • Store credit cannot be transferred to another person or account.
  • Please treat store credit like cash.
  • Any purchase amounts that exceed the value of the store credit will require an additional method of payment for the remaining balance due.
  • Store credit is valid for 12 months after the date of issue.
  • Store credit is provided in the currency in which you paid.
  • Your use of store credit constitutes your agreement to our Terms & Conditions.
  • You can view your store credit balance by logging into your Hello Molly account.
FAULTY ITEMS
The Hello Molly team does a thorough inspection of all goods before they are shipped to our customers. We stand behind the quality of our products, but if you come across a manufacturing fault, please contact us at returns@hellomolly.com as soon as possible. Refunds cannot be guaranteed without prior photographic evidence of the fault.
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