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We aim to ship all orders received before 4pm local Sydney time on a business day that same day. Otherwise they're sent out the next business day. We ship all AU orders express so if you are within an Australian Metro Area (check here) that means next business day delivery!
Please refer to our Shipping Page for full details and transit times to other destinations.
Please note that these shipping times may not be accurate as a result of courier delays out of our control. All shipping times are estimates only.
Please send your returns to:
Hello Molly
PO Box 286
Strawberry Hills
NSW 2012
Refer to our Returns Page for full details and information on international returns.
We aim to ship all orders received before 4pm local Sydney time on a business day that same day. Otherwise, they're sent out the next business day. We ship all AU orders express so if you are within an Australian Metro Area (check here) that means next business day delivery!
Please refer to our Shipping Page for full details and transit times to other destinations.
If you're experiencing issues with Customs in your country, please contact our Customer Care team via info@hellomolly.com so that we can help you receive your order as quickly as possible.
Please note taxes and duties may be charged for international duties. All applicable customs and import duties, fees, taxes, and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, may also delay delivery.
Orders shipped from Hello Molly within Australia by default are sent with authority to leave.
Australia Post will capture a signature wherever possible however if you are not home to accept the package, and the carrier deems there is a safe place to leave the parcel, they will do so.
For more information, see the Safe Drop page. Please note that 'Safe Drop' is a service provided by Australia Post and not Hello Molly. Customers selecting this option do so at their own risk.
We aim to ship all orders received before 2pm Pacific Time on a business day that same day. Otherwise, they're sent out the next business day. We use various international couriers but primarily orders are shipped via USPS or DHL Ecommerce and delivered by your local postal carrier. The average international delivery timeframe currently is up to 2 weeks.
Please refer to our Shipping Page for full details.
If your expected delivery date has passed and you still haven't received it, please check your tracking. If the parcel is not moving or tracking hasn't updated within the estimated delivery time frame, please contact the courier company (details will be available in your tracking email). If they're unhelpful, contact us through info@hellomolly.com and we'll start investigating straight away!
A collection card for your package will be left by Australia Post if there is an attempted delivery but no one is at the shipping address to sign for the package or it is not safe to leave unattended.
Australia Post holds undelivered packages for collection for a limited period of time. We urge all customers to collect their package at the earliest possible opportunity to avoid the package being returned to Hello Molly.
If you can't find a collection card in your letterbox, you can collect your package from the designated post office with a valid tracking number and ID.
From our Australian warehouse, we exclusively use Australia Post (Express Courier International - EMS) for Canadian orders. These orders will be handed over to and delivered by Canada Post. For more shipping options for Canada-bound orders, please switch to our USD website.
Hello Molly doesn't offer an overnight shipping method to the US from our Australian warehouse. For faster delivery on USA-bound orders, please ensure you are shopping on our US website. For more information please see our Shipping Policy.
If you order before 12pm on a business day, you may have the option of having your order delivered between 6-10pm that evening. For more information and a list of all eligible suburbs and postcodes, please visit here.
Once your order is dispatched from our warehouse, you'll receive a tracking email from the courier. Please follow their instructions to track your parcel. If you haven't received a tracking email, please check your junk mailbox before contacting us.
We offer evening (6pm-10pm) delivery to select postcodes in the metro Sydney area Monday to Friday (excluding public holidays). See below for a full list of suburbs where you can access this service. If you are eligible it will appear as a shipping option at check out once you put in your address details.
Please call us on 02 9017 0300 if you are experiencing technical difficulties.
Barangaroo
2000
Dawes Point
2000
Haymarket
2000
Millers Point
2000
Parliament House
2000
Sydney
2000
Sydney South
2000
The Rocks
2000
The University Of Sydney
2006
Broadway
2007
Ultimo
2007
Chippendale
2008
Darlington
2008
Pyrmont
2009
Darlinghurst
2010
Surry Hills
2010
Elizabeth Bay
2011
Hmas Kuttabul
2011
Potts Point
2011
Rushcutters Bay
2011
Woolloomooloo
2011
Alexandria
2015
Beaconsfield
2015
Eveleigh
2015
Redfern
2016
Waterloo
2017
Zetland
2017
Eastlakes
2018
Rosebery
2018
Banksmeadow
2019
Botany
2019
Mascot
2020
Sydney Domestic Airport
2020
Sydney International Airport
2020
Centennial Park
2021
Moore Park
2021
Paddington
2021
Bondi Junction
2022
Queens Park
2022
Bellevue Hill
2023
Bronte
2024
Waverley
2024
Woollahra
2025
Bondi
2026
Bondi Beach
2026
North Bondi
2026
Tamarama
2026
Darling Point
2027
Edgecliff
2027
Hmas Rushcutters
2027
Point Piper
2027
Double Bay
2028
Rose Bay
2029
Dover Heights
2030
Hmas Watson
2030
Rose Bay North
2030
Vaucluse
2030
Watsons Bay
2030
Clovelly
2031
Clovelly West
2031
Randwick
2031
St Pauls
2031
Daceyville
2032
Kingsford
2032
Kensington
2033
Coogee
2034
South Coogee
2034
Maroubra
2035
Maroubra South
2035
Pagewood
2035
Chifley
2036
Eastgardens
2036
Hillsdale
2036
La Perouse
2036
Little Bay
2036
Malabar
2036
Matraville
2036
Phillip Bay
2036
Port Botany
2036
Forest Lodge
2037
Glebe
2037
Annandale
2038
Rozelle
2039
Leichhardt
2040
Lilyfield
2040
Balmain
2041
Balmain East
2041
Birchgrove
2041
Enmore
2042
Newtown
2042
Erskineville
2043
St Peters
2044
Sydenham
2044
Tempe
2044
Haberfield
2045
Abbotsford
2046
Canada Bay
2046
Chiswick
2046
Five Dock
2046
Rodd Point
2046
Russell Lea
2046
Wareemba
2046
Drummoyne
2047
Stanmore
2048
Westgate
2048
Lewisham
2049
Petersham
2049
Petersham North
2049
Camperdown
2050
Missenden Road
2050
Unsw Sydney
2052
Hmas Platypus
2060
Hmas Waterhen
2060
Lavender Bay
2060
Mcmahons Point
2060
North Sydney
2060
North Sydney Shoppingworld
2060
Waverton
2060
Kirribilli
2061
Milsons Point
2061
Cammeray
2062
Northbridge
2063
Artarmon
2064
Crows Nest
2065
Greenwich
2065
Naremburn
2065
Royal North Shore Hospital
2065
St Leonards
2065
Wollstonecraft
2065
Lane Cove
2066
Lane Cove North
2066
Lane Cove West
2066
Linley Point
2066
Longueville
2066
Northwood
2066
Riverview
2066
Chatswood
2067
Chatswood West
2067
Castlecrag
2068
Middle Cove
2068
North Willoughby
2068
Willoughby
2068
Willoughby East
2068
Willoughby North
2068
Castle Cove
2069
Roseville
2069
Roseville Chase
2069
East Lindfield
2070
Lindfield
2070
Lindfield West
2070
East Killara
2071
Killara
2071
Gordon
2072
Pymble
2073
West Pymble
2073
North Turramurra
2074
South Turramurra
2074
Turramurra
2074
Warrawee
2074
St Ives
2075
St Ives Chase
2075
Normanhurst
2076
North Wahroonga
2076
Wahroonga
2076
Asquith
2077
Hornsby
2077
Hornsby Heights
2077
Waitara
2077
Terrey Hills
2084
Belrose
2085
Belrose West
2085
Davidson
2085
Frenchs Forest
2086
Frenchs Forest East
2086
Forestville
2087
Killarney Heights
2087
Mosman
2088
Spit Junction
2088
Kurraba Point
2089
Neutral Bay
2089
Neutral Bay Junction
2089
Cremorne
2090
Cremorne Junction
2090
Cremorne Point
2090
Seaforth
2092
Balgowlah
2093
Balgowlah Heights
2093
Clontarf
2093
Manly Vale
2093
North Balgowlah
2093
Fairlight
2094
Manly
2095
Manly East
2095
Curl Curl
2096
Freshwater
2096
Queenscliff
2096
Collaroy
2097
Collaroy Beach
2097
Collaroy Plateau
2097
Wheeler Heights
2097
Cromer
2099
Dee Why
2099
Narraweena
2099
North Curl Curl
2099
Allambie Heights
2100
Beacon Hill
2100
Brookvale
2100
North Manly
2100
Oxford Falls
2100
Warringah Mall
2100
Elanora Heights
2101
Ingleside
2101
Narrabeen
2101
North Narrabeen
2101
Strawberry Hills
2102
Warriewood
2102
Mona Vale
2103
Macquarie University
2109
Hunters Hill
2110
Woolwich
2110
Boronia Park
2111
Gladesville
2111
Henley
2111
Huntleys Cove
2111
Huntleys Point
2111
Monash Park
2111
Tennyson Point
2111
Denistone East
2112
Putney
2112
Ryde
2112
Blenheim Road
2113
East Ryde
2113
Macquarie Centre
2113
Macquarie Park
2113
North Ryde
2113
Denistone
2114
Denistone West
2114
Meadowbank
2114
Melrose Park
2114
West Ryde
2114
Ermington
2115
Rydalmere
2116
Dundas
2117
Dundas Valley
2117
Oatlands
2117
Telopea
2117
Carlingford
2118
Carlingford Court
2118
Carlingford North
2118
Kingsdene
2118
Beecroft
2119
Cheltenham
2119
Pennant Hills
2120
Thornleigh
2120
Westleigh
2120
Epping
2121
North Epping
2121
Eastwood
2122
Marsfield
2122
West Pennant Hills
2125
Cherrybrook
2126
Newington
2127
Sydney Olympic Park
2127
Wentworth Point
2127
Silverwater
2128
Summer Hill
2130
Ashfield
2131
Croydon
2132
Croydon Park
2133
Enfield South
2133
Burwood
2134
Burwood North
2134
Strathfield
2135
Burwood Heights
2136
Enfield
2136
Strathfield South
2136
Breakfast Point
2137
Cabarita
2137
Concord
2137
Mortlake
2137
North Strathfield
2137
Concord West
2138
Liberty Grove
2138
Rhodes
2138
Homebush
2140
Homebush South
2140
Homebush West
2140
Berala
2141
Lidcombe
2141
Lidcombe North
2141
Rookwood
2141
Blaxcell
2142
Camellia
2142
Clyde
2142
Granville
2142
Holroyd
2142
Rosehill
2142
South Granville
2142
Birrong
2143
Potts Hill
2143
Regents Park
2143
Auburn
2144
Constitution Hill
2145
Girraween
2145
Greystanes
2145
Mays Hill
2145
Pemulwuy
2145
Pendle Hill
2145
South Wentworthville
2145
Wentworthville
2145
Westmead
2145
Old Toongabbie
2146
Toongabbie
2146
Toongabbie East
2146
Kings Langley
2147
Lalor Park
2147
Seven Hills
2147
Seven Hills West
2147
Arndell Park
2148
Blacktown
2148
Blacktown Westpoint
2148
Huntingwood
2148
Kings Park
2148
Marayong
2148
Prospect
2148
Harris Park
2150
Parramatta
2150
Parramatta Westfield
2150
North Parramatta
2151
North Rocks
2151
Northmead
2152
Baulkham Hills
2153
Bella Vista
2153
Winston Hills
2153
Castle Hill
2154
Beaumont Hills
2155
Kellyville
2155
Kellyville Ridge
2155
Rouse Hill
2155
Merrylands
2160
Merrylands West
2160
Guildford
2161
Guildford West
2161
Old Guildford
2161
Yennora
2161
Chester Hill
2162
Sefton
2162
Carramar
2163
Lansdowne
2163
Villawood
2163
Smithfield
2164
Smithfield West
2164
Wetherill Park
2164
Woodpark
2164
Fairfield
2165
Fairfield East
2165
Fairfield Heights
2165
Fairfield West
2165
Cabramatta
2166
Cabramatta West
2166
Canley Heights
2166
Canley Vale
2166
Lansvale
2166
Glenfield
2167
Ashcroft
2168
Busby
2168
Cartwright
2168
Green Valley
2168
Heckenberg
2168
Hinchinbrook
2168
Miller
2168
Sadleir
2168
Casula
2170
Casula Mall
2170
Chipping Norton
2170
Hammondville
2170
Liverpool
2170
Liverpool South
2170
Liverpool Westfield
2170
Lurnea
2170
Moorebank
2170
Mount Pritchard
2170
Prestons
2170
Warwick Farm
2170
Carnes Hill
2171
Cecil Hills
2171
Elizabeth Hills
2171
Horningsea Park
2171
Hoxton Park
2171
Len Waters Estate
2171
Middleton Grange
2171
West Hoxton
2171
Pleasure Point
2172
Sandy Point
2172
Voyager Point
2172
Holsworthy
2173
Wattle Grove
2173
Edmondson Park
2174
Horsley Park
2175
Abbotsbury
2176
Bossley Park
2176
Edensor Park
2176
Greenfield Park
2176
Prairiewood
2176
St Johns Park
2176
Wakeley
2176
Bonnyrigg
2177
Bonnyrigg Heights
2177
Cecil Park
2178
Kemps Creek
2178
Mount Vernon
2178
Austral
2179
Leppington
2179
Chullora
2190
Greenacre
2190
Mount Lewis
2190
Belfield
2191
Belmore
2192
Ashbury
2193
Canterbury
2193
Hurlstone Park
2193
Campsie
2194
Lakemba
2195
Wiley Park
2195
Punchbowl
2196
Roselands
2196
Bass Hill
2197
Georges Hall
2198
Yagoona
2199
Yagoona West
2199
Bankstown
2200
Bankstown Aerodrome
2200
Bankstown North
2200
Bankstown Square
2200
Condell Park
2200
Manahan
2200
Mount Lewis
2200
Dulwich Hill
2203
Marrickville
2204
Marrickville Metro
2204
Marrickville South
2204
Arncliffe
2205
Turrella
2205
Wolli Creek
2205
Clemton Park
2206
Earlwood
2206
Bardwell Park
2207
Bardwell Valley
2207
Bexley
2207
Bexley North
2207
Bexley South
2207
Kingsgrove
2208
Kingsway West
2208
Beverly Hills
2209
Narwee
2209
Lugarno
2210
Peakhurst
2210
Peakhurst Heights
2210
Riverwood
2210
Padstow
2211
Padstow Heights
2211
Revesby
2212
Revesby Heights
2212
Revesby North
2212
East Hills
2213
Panania
2213
Picnic Point
2213
Milperra
2214
Banksia
2216
Brighton-Le-Sands
2216
Kyeemagh
2216
Rockdale
2216
Beverley Park
2217
Kogarah
2217
Kogarah Bay
2217
Monterey
2217
Ramsgate
2217
Ramsgate Beach
2217
Allawah
2218
Carlton
2218
Dolls Point
2219
Sandringham
2219
Sans Souci
2219
Hurstville
2220
Hurstville Grove
2220
Hurstville Westfield
2220
Blakehurst
2221
Carss Park
2221
Connells Point
2221
Kyle Bay
2221
South Hurstville
2221
Penshurst
2222
Mortdale
2223
Oatley
2223
Kangaroo Point
2224
Sylvania
2224
Sylvania Southgate
2224
Sylvania Waters
2224
Oyster Bay
2225
Bonnet Bay
2226
Como
2226
Jannali
2226
Gymea
2227
Gymea Bay
2227
Miranda
2228
Yowie Bay
2228
Caringbah
2229
Caringbah South
2229
Dolans Bay
2229
Lilli Pilli
2229
Port Hacking
2229
Taren Point
2229
Cronulla
2230
Greenhills Beach
2230
Woolooware
2230
Kurnell
2231
Grays Point
2232
Kareela
2232
Kirrawee
2232
Loftus
2232
Sutherland
2232
Woronora
2232
Engadine
2233
Alfords Point
2234
Bangor
2234
Barden Ridge
2234
Illawong
2234
Lucas Heights
2234
Menai
2234
Menai Central
2234
Catherine Field
2557
Gledswood Hills
2557
Gregory Hills
2557
Rossmore
2557
Eagle Vale
2558
Eschol Park
2558
Kearns
2558
Blairmount
2559
Claymore
2559
Airds
2560
Ambarvale
2560
Blair Athol
2560
Campbelltown
2560
Campbelltown North
2560
Leumeah
2560
Macarthur Square
2560
Rosemeadow
2560
Ruse
2560
St Helens Park
2560
Wedderburn
2560
Woodbine
2560
Macquarie Fields
2564
Denham Court
2565
Ingleburn
2565
Macquarie Links
2565
Bow Bowing
2566
Minto
2566
Minto Dc
2566
Minto Heights
2566
Raby
2566
St Andrews
2566
Varroville
2566
Currans Hill
2567
Harrington Park
2567
Narellan
2567
Narellan Dc
2567
Narellan Vale
2567
Smeaton Grange
2567
Cambridge Park
2747
Claremont Meadows
2747
Jordan Springs
2747
Kingswood
2747
Llandilo
2747
Shanes Park
2747
Werrington
2747
Werrington County
2747
Werrington Downs
2747
Orchard Hills
2748
Castlereagh
2749
Emu Heights
2750
Emu Plains
2750
Jamisontown
2750
Leonay
2750
Penrith
2750
Penrith Plaza
2750
Penrith South
2750
South Penrith
2750
Erskine Park
2759
St Clair
2759
Colyton
2760
North St Marys
2760
Oxley Park
2760
Ropes Crossing
2760
St Marys
2760
St Marys East
2760
St Marys South
2760
Colebee
2761
Dean Park
2761
Glendenning
2761
Hassall Grove
2761
Oakhurst
2761
Plumpton
2761
Schofields
2762
Acacia Gardens
2763
Quakers Hill
2763
Berkshire Park
2765
Box Hill
2765
Maraylya
2765
Marsden Park
2765
Nelson
2765
Oakville
2765
Riverstone
2765
Vineyard
2765
Eastern Creek
2766
Rooty Hill
2766
Bungarribee
2767
Doonside
2767
Woodcroft
2767
Glenwood
2768
Parklea
2768
Stanhope Gardens
2768
The Ponds
2769
Bidwill
2770
Blackett
2770
Dharruk
2770
Emerton
2770
Hebersham
2770
Lethbridge Park
2770
Minchinbury
2770
Mount Druitt
2770
Mount Druitt Village
2770
Shalvey
2770
Tregear
2770
Whalan
2770
Willmot
2770
If you wish to cancel a gift voucher, please contact our Customer Care team via info@hellomolly.com as quickly as possible. As long as the voucher hasn't been used, we can cancel it for you.
We aim to pack and ship your order as quickly as possible. If you need to cancel your order, contact us as quickly as possible on +61 2 9017 0300. We'll try our best to accommodate the cancellation, but unfortunately, we cannot guarantee that it will be possible.
We aim to pack and ship your order as quickly as possible. If you need to make a change to your order, contact us as quickly as possible on +61 2 9017 0300. We’ll try our best to accommodate the change but unfortunately, we cannot guarantee that every change will be possible.
If you're experiencing issues with Customs in your country, please contact our Customer Care team via info@hellomolly.com so that we can help you receive your order as quickly as possible.
Please note that taxes and duties may be charged for international duties. All applicable customs and import duties, fees, taxes, and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and may also delay delivery in rare cases.
Unfortunately, our warehouse may occasionally send out an incorrect item. If this has happened to your order, please contact our Customer Care team via info@hellomolly.com so we can sort this out as quickly as possible. To expedite the process, please include your order number and a photo of the item you received, as well as the tag/barcode of the item.
If an item is missing from your order, please contact our Customer Care team via info@hellomolly.com with your order number and the name of the missing item. We will resolve this issue as quickly as possible.
Hello Molly takes every measure against credit card fraud. If we suspect or our fraud system flags that your order may be fraudulent, your order will be automatically cancelled. You will receive a notice of the cancellation with the option to contact us to validate the order and have future transactions approved without hassle!
We understand this can be frustrating, but it is a rare occurrence and important for the protection of our customers and brand. Thank you for understanding.
Hello Molly strives to provide high-quality products and service to its customers at an affordable price, but from time to time during the order processing stage, we may discover a manufacturing fault or inventory error with some products during dispatch.
If this happens and we are unable to fulfill the order, we reserve the right to cancel the product and issue a full refund of the product price to the customer's original payment method. The customer will be notified via email as soon as possible.
If you believe your item is faulty, please contact our Customer Care team via info@hellomolly.com straight away with your order number, the item name, and a photo of the fault. We will sort this out as quickly as possible!
Please note that loose or excess threads and irregular prints are not considered faults as these are often natural results of the manufacturing process. Please read the description of each item carefully before purchasing.
If you see that we've reduced the price of an item you recently ordered, unfortunately, we cannot refund the difference. Our prices change according to stock and demand from customers as well as occasional promotions. We apologize for any inconvenience.
Unfortunately, there are a number of scam/"copycat" websites illegally using our images and pretending to sell our clothes. Please be wary of where you buy from. These sites often use our photographs and copy our names/descriptions. They are scams and if you do opt to shop with them you are likely to receive a low-quality copy of our clothing, an item that is different from what you ordered, or nothing at all. While we actively work to have such websites removed, it can be a slow process.
If you are unsure if a website is affiliated with Hello Molly, please contact our Customer Care team via info@hellomolly.com for advice.
If your card is authorised, payment will be taken straight away and you'll receive an email confirmation for your order. If your card is not authorised, your order will not go through. You may need to contact your card issuer.
Some payment methods occasionally have additional validations and are not authorised straight away. This is most common with Paypal or Klarna. In these cases, while you would have received an order confirmation, your order will not be shipped until the payment is fully authorised. If you have concerns about the payment for your order please contact our Customer Care team via info@hellomolly.com straight away so we can check for you.
Hello Molly offers you the option to shop either in Australian Dollars or United States Dollars. To switch between the two currencies, simply toggle the currency icon at the top of the page.
If you are shopping on our Australian site, all orders are charged in Australian Dollars (AUD).
If you are shopping on our US site, all orders are charged in United States Dollars (USD). On the US site you will also be given the option to shop in your local currency thanks to our partner Global-E.
Please note if your local currency does not match the currency you are shopping in, the bank that has issued your card determines the exact exchange rate that you will be charged, but in general it should match closely with the current global rate.
For an estimate of the current rate, check XE Foreign Exchange Rate Calculator.
Please note that we do not make any guarantees or promises about the current exchange rate or what you will be charged by your bank. That is out of our control.
As of 1 December 2019, New Zealand enacted a new GST policy wherein international retails shipping to New Zealand must pay 15% tax on parcels entering the country. As a result, when you select New Zealand as your destination country at checkout, 15% will be added to your order total (excluding shipping fees).
Once your shopping bag is full of all the items you want to purchase, you can check out by accessing your bag in the top-right corner of the screen. You will also be given the option to 'View Bag' in a pop-up window after you have successfully added an item to your cart.
After you click 'Submit Order' during the checkout process and your payment is successfully received, you will get a confirmation email from Hello Molly. If you checked out with your account you can also check the status of your order by logging into your account dashboard.
We accept various payment methods including Visa, MasterCard, American Express, PayPal, AfterPay and Hello Molly store credit. We take your payment security very seriously so be assured that your details are safe with us.
We do not accept payment via cheque or Cash On Delivery.
We take fraud very seriously, so all credit and debit card holders are subject to validation and authorisation by both us and your card issuer.
If you're paying with a valid credit card and experience an error, please double-check that you have entered the credit card details correctly.
If you have entered the correct details and still see the error, you may wish to consider checking out with an alternative payment method or contacting your card issuer.
We offer various payment options that allow you to pay in interest-free installments including AfterPay, Klarna and Shop Pay. If you select one of those options, you are subject to the terms and conditions of the respective payment method. In most cases, you will be charged the first instalment at the time of purchase and the remainder will be debited overtime per your agreed schedule with the payment processor.
Payment is arranged between you and the third-party payment processor. They will provide you with the full payment schedule as you complete the purchase (late fees apply if you fail to make a payment).
If you make a return, Hello Molly will issue store credit and you are still expected to complete your payments with the third-party.
Store credit is issued to customer accounts. If your Hello Molly account has credit on it, make sure you are logged in when you check out. On the checkout page, you will have the option to apply your credit to the order! Please ensure you do not use an express checkout method however as it will bypass the store credit option. You must proceed through our standard checkout.
You will be prompted for another payment method if your store credit doesn't cover the entire value of the order.
Also please note, accounts are not transferable between our Australian and US sites. If you have credit in Australian Dollars that you wish to use on the US site (or vice versa), please contact our Customer Care team at info@hellomolly.com.
If you forget to apply your store credit to your order, please contact our Customer Care team at info@hellomolly.com.
Occasionally we may do promotions which require you to put in the code at the shopping cart. Please note that most promotions come with exclusions which may vary but most typically promo codes cannot be applied to sale items, beauty & wellness, self love, belts, blankets, stockings, jewellery, headwear, homewares, and gift card categories. You need to enter the code exactly as it was given to you, without any spaces. If it still doesn’t work, it’s possible that the code is expired. If you continue to have trouble, please reach out via our Contact Form.
Sign up to our email newsletter for a one-time use discount code for new customers. If you have any trouble receiving your code, please contact our Customer Care team at info@hellomolly.com.
Hello Molly offers product sizes as is and does not offer an altering service.
As we stock our products from a range of suppliers and brands we are unfamiliar with whether certain products would be suitable for alterations, we advise our customers to seek expert opinion from a skilled tailor or dressmaker for information in this area.
Please be advised that we do not accept garments which have been physically altered in any way, all returns must meet all the conditions of our Returns Policy here to be accepted by our Returns Department.
Different computers have different screen resolutions so it's possible the colours, particularly neon tones, will be slightly different in real life from what you see on your screen. That said, we try very hard to represent the garments perfectly when taking photos. We emphasise any special features and try to actively show how the fabric sits and moves.
Please note that loose or excess threads and irregular prints are not considered faults as these are often natural results of the manufacturing process. Please read the description of each item carefully before purchasing.
Changes in our inventory levels are automatically reflected on our website and this includes items that have been returned to us from our customers so you may have received an e-mail notifying that it's been restocked, however, it does not necessarily mean that we have restocked the item in all sizes.
It is possible that the item in the size that you wanted was restocked, for example, 1 was returned so 1 is available for purchase on our site, and it may have already been bought by someone else on the same restock mailing list before you were able to buy it so it shows that it's out of stock when you visit the page later.
If you see an item that is clearly in stock on the product page but you can't add it to your cart contact us straightaway at info@hellomolly.com and we'll help as best we can.
We restock our items on a regular basis but this depends on the availability from our suppliers, therefore, we cannot give you an exact answer as to when and whether we will restock certain items.
We suggest subscribing to the item you're after to be notified when your item or size comes back in stock. Remember to act quick when you get the email because everyone else on the notification list also gets the email!
If you're looking to purchase the product for an upcoming event, we suggest that you look for an alternative to avoid disappointment.
In certain instances, we may be able to provide you with a restock date so if you're particularly smitten with an item, email us at info@hellomolly.com and we'll help as best we can.
We know it can be quite tough shopping online, particularly when it comes to sizing. You can find sizing information on each product page as well as our main size guide here.
We also suggest comparing your size to our models for an idea of the size and fit of our products by visiting the model information page here.
If you have further questions about the sizing of a particular garment, email us at info@hellomolly.com.
Our products are based on Australian sizing and we mainly stock sizes 6 (XS) to 12 (L).
We try to stock our clothing to accommodate all sizes but can be limited by supplier availability and the design of the products.
If you really like an item but aren't ready to buy quite yet, please create an account and set up your own wishlist. This will let you keep track of your favourite Hello Molly products.
Please note this does not save or hold the items and they are still subject to being sold out before you purchase them.
Hello Molly does not offer holds or "automatic" exchanges upon return, so you will receive store credit when your return has been processed. You can use it to reorder the correct size/colour you need or another item from our amazing range if you see something else you like.
To make a return, please follow the instructions on our Returns page here.
Once you have registered your return, please use the prepaid label to send it back.
To send your return back using an alternative method, address all eligible returns to:
Hello Molly
PO Box 286
Strawberry Hills
NSW 2012
We strongly advise you to retain a copy of the tracking/serial number of your return package to allow for easier tracing.
At this stage refunds are only offered in the case of faulty items. Change of mind returns are issued as store credit. If you feel your order qualifies for a refund, please email us at returns@hellomolly.com.
Refunds back to credit/debit cards can take 5-7 business days to process and appear in your account depending on your financial institution. If you still haven’t received your refund after 7 business days, please first contact your financial institution to check any pending refunds.
If there are no pending refunds for your account, please email our Customer Care team at info@hellomolly.com.
Please note that foreign transaction fees and currency conversion fees incurred during the initial order payment are charged by the respective credit card company or bank, not by Hello Molly. Hence, we cannot refund such fees.
Check out our full Return Policy here.
If you wish to return something you purchased using AfterPay, the process is the same as regular returns. Unless the item is faulty, you will be issued store credit for the full amount of the unwanted item. You will continue to be charged by AfterPay until you have paid all your instalments.
Store credit is issued to accounts. If your Hello Molly account has credit on it, make sure you are logged in when you check out. Under "Payment" on the checkout page, you will have the option to apply your credit to the order!
If you make a return and don’t have an account with us, we will send an account activation email to the email address associated with your original order. Please note, accounts are not transferable between our Australian and US sites.
If you have credit in Australian Dollars that you wish to use on the US site (or vice versa), please contact our Customer Care team at info@hellomolly.com.
Our Returns Department tries to process all returns in a timely manner, but please allow up to 7 business days for your return to be processed once delivered to our office, particularly during busy periods such as the holidays.
Note that the turnaround time for returns may fluctuate from time to time depending on the volume of returns.
Please note Happy Returns is currently only available for customers located in the contiguous USA.
Select Happy Returns as your return solution to drop off your return at a Return Bar (9,000 locations in the USA and growing!) near you. You will be issued a QR Code to present at the Return Bar. You do not need to repackage the return as if it is being sent back. Please just ensure all your items have the original tags attached and items with individual packaging (e.g., shoe boxes) are returned with that original packaging.
Your return will be processed at the Return Bar. Please note there is a limit of 9 items per return to a Return Bar. If you wish to return more than 9 items via Happy Returns, you will need to split it into two returns and pay twice accordingly.
Hello Molly offers you the option to shop either in Australian Dollars or United States Dollars. To switch between the two currencies, simply toggle the currency icon at the top of the page.
The email address provided when placing your order is the unique identifier for each individual order, so we are unable to change the email address for orders once they are submitted.
We suggest that you create an account with your preferred email address and place your orders through that account to keep track of all your new and past Hello Molly orders.
If you put down an incorrect email address you can still enquire about your order status by contacting our Customer Care team at info@hellomolly.com.
Our ordering system is able to accept all email addresses, but in the event that you have tried to order using your email address and our checkout or registration system isn't accepting it, please email our Customer Care team for assistance at info@hellomolly.com.
We suggest trying an alternate email address if the first email address doesn't work or email our Customer Care Team at info@hellomolly.com.
Please do not deliberately misspell your email address (e.g. leaving out the com.au) to force the system to accept it as this would lead to you not receiving any emails relevant to your order.
If you're not receiving emails, please ensure you check your SPAM/junk mailbox. If the email isn't there, please contact our Customer Care team at info@hellomolly.com and they will help you further.
Order confirmation emails are sent to the email address that the customer provides at checkout.
If you haven't received your order confirmation email within an hour of placing your order, please check your SPAM/junk mailbox. If it isn't there, contact our Customer Care team at info@hellomolly.com before placing a new order.
Unfortunately, we cannot redirect order confirmation emails to different addresses once the order has been placed.
If you're having trouble logging into your account, make sure you're trying to sign in via the correct website. Accounts are not transferable between our Australian and US sites, so if you created an account on one, it will not work on the other.
If you are still having trouble, please email us at info@hellomolly.com.
If you wish to unsubscribe from our newsletter, click the 'Unsubscribe' link at the bottom of every email or log into your Hello Molly account and adjust your subscription preferences there.